A1 Garage Door Services
  • Tempe, AZ, USA
  • $15-$17
  • Hourly
  • Full Time

A1 Garage Door Service, the industry leader in garage door installation and repair, seeks a Dispatcher to join our growing organization. The Dispatcher is responsible for scheduling and coordinating our technicians, communicating directly with customers, and processing payments and conducting follow-ups. Prior dispatching experience is strongly preferred. The right candidate will thrive working in a fast paced environment, have an astute attention to detail, and possesses the interpersonal skills to thrive in this sales/customer service focused position. This is an exciting opportunity to join our thriving and expanding organization.   

 

To the right Dispatcher, we offer:

  • $15 - $17 per hour commensurate with experience
  • Health, dental, and life insurance
  • Paid Time Off
  • Paid training
  • Helpful management/technical assistance as necessary
  • Full-time four-day work week! Saturday-Sunday 6am-4:30pm and Monday-Tuesday 8am-6:30PM

A family owned and operated business, A1 Garage Door Service has maintained a stellar reputation as the foremost garage door specialists in the industry. We proudly uphold an A+ rating with the Better Business Bureau, 5 stars on Yelp, and have been an Angie's List Super Service Award recipient three times. We are proud to operate multiple locations throughout 6 states with continued plans for growth. We carry all the best, high-quality products from the top garage door brands. For more about us, please visit www.a1garage.com.  

Duties and Responsibilities for the Dispatcher:

  • Schedule and coordinate all calls received ensuring best technicians get best opportunities while at the same time minimizing drive time and attempting to best fulfill customer promises
  • Manage daily schedule of technicians, including technician obligations and company appointments
  • Verify part usage on tickets and validate payment method on tickets to assist accounting
  • Communicate Tech Arrival times with customers, debrief after, assist with special order parts
  • Process EasyPay/Greensky financing with customer, assist with all special job types being an expert
  • Follow up on Customer Membership, and other tasks as assigned

Requirements for the Dispatcher:

  • 2 years dispatching experience or equivalent combination of education
  • Advanced customer service skills          
  • Ability to multi-task and handle a fast paced environment
  • May require evenings and weekends
  • High attention to detail                                               
  • Good organizational skills
  • Spanish is beneficial but not required
  • Computer skills. Previous experience with service scheduling software is advantageous                                            
  • Geographical knowledge and map reading ability
  • Strong problem solver  
  • Submit to and successfully pass pre-employment drug screen and background check 

We invite you to complete our confidential application below. We are an Equal Opportunity Employer.  

A1 Garage Door Services
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